Processing times, return windows, and how to start an exchange — all in one place.
Processing time: 1–3 business days (warehouse closed Sat/Sun). You’ll receive an email with tracking once it’s live.
Stock routing: If our Sydney warehouse is out of stock, your order may ship from an international warehouse to keep things moving.
Return window: 30 days from delivery for a full refund if your item passes Quality Control.
To exchange an eligible item, email our team. Exchanges are discretionary and may be declined based on the circumstances.
Processing is usually 1–3 business days. You’ll receive an email with tracking as soon as it’s generated.
Start with the “Start a Return” button above — you’ll get instructions and a return label flow via our portal.
Items must be new/unused and pass QC with all packaging included.
